Privacy Policy

 

Smart City Technologies

Last Updated: March 2026

 

          Welcome to Smart City Technologies ("SmartCity", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.

By accessing or using SmartCity, you agree to the practices described in this policy.

 

1. Information We Collect

 

Personal Information

We may collect:

• Full name
• Phone number
• Email address
• National ID (for verification where required)
• Delivery address
• Billing information
• Profile photo

Location Data

For services like:

• Ride hailing
• Delivery
• Nearby stores
• Property bookings

We may collect GPS location information while the app is in use.

Transaction Information

When you purchase products or services we collect:

• order details
• payment method
• merchant information
• delivery details

Device Information

We may automatically collect:

• device type
• operating system
• IP address
• browser type
• app usage statistics

 

2. Services Covered

This policy applies to all SmartCity modules including:

• E-commerce marketplace
• Pharmacy ordering
• Grocery and local markets
• Ride hailing services
• Parcel and courier delivery
• Property booking (short stay rentals and hotels)
• On-demand services (plumbing, repairs, car wash, cleaning etc.)

 

3. How We Use Your Information

We use collected data to:

• provide and operate services
• process transactions
• match customers with vendors or drivers
• manage bookings and deliveries
• improve service performance
• send important notifications
• prevent fraud and abuse
• comply with legal requirements

 

4. Sharing Your Information

We may share your data with:

Vendors & Merchants

For order fulfillment and service delivery.

Drivers & Service Providers

For ride requests, deliveries, and home services.

Payment Processors

To securely process payments.

Legal Authorities

When required by law or for fraud investigations.

We do not sell personal data to third parties.

 

5. Data Security

We implement industry-standard security measures including:

• encrypted connections (HTTPS)
• secure payment processing
• access control systems
• data monitoring and protection

However, no system is completely secure and we cannot guarantee absolute protection.

 

6. Data Retention

We retain personal data only as long as necessary to:

• provide services
• comply with legal obligations
• resolve disputes
• enforce agreements

 

7. Your Rights

You may:

• request access to your data
• update your profile
• request deletion of your account
• opt out of marketing communications

Requests can be sent to our support email.

 

8. Children's Privacy

SmartCity services are not intended for individuals under 18 years of age without parental consent.

 

9. Third-Party Services

Some services on SmartCity may integrate with third-party providers such as:

• payment gateways
• mapping services
• logistics providers

Their privacy practices are governed by their own policies.

 

10. Changes to This Policy

We may update this policy periodically. Updates will be posted on:

https://smartcity.ug

 

11. Contact Us

 

For privacy questions contact:

SmartCity Technologies Uganda
Email: support@smartcity.ug
Website: https://smartcity.ug

Call: +256 781 283103